Parloa

Parloa, founded in 2018, develops an AI agent management platform designed to automate enterprise contact centers. The platform enables AI agents to handle millions of customer conversations while aiming to maintain natural, human-like interactions. Its technical foundations span natural language understanding, contextual conversation management, and scalable automation.

The company serves enterprise clients including Allianz, Booking.com, and IKEA. Headquartered in Berlin with offices in Munich and New York, Parloa employs over 380 people. In its Series D funding round, the company raised $350 million, reaching a valuation of $3 billion.

Parloa's platform addresses the customer service and enterprise automation verticals, positioning itself at the intersection of conversational AI and large-scale contact center operations. The company's stated mission centres on closing the gap between businesses and their customers through intelligent, automated communication.