Listen Labs

Listen Labs builds an AI-powered customer research platform that conducts qualitative interviews at quantitative scale. Its system runs AI-driven conversational interviews and analyses responses with natural language processing and generative AI, combining the depth of human conversation with the reach of survey research. Insights are delivered in hours rather than the weeks typical of traditional market research.

The platform has been used for more than one million customer interviews. Clients include Google, Microsoft, Nestlé and Sweetgreen, spanning enterprise software, consumer packaged goods and food service. The company reports revenue growth of 15x over nine months and has raised $100 million in total funding, with Sequoia Capital and Ribbit Capital among its backers.

The technology has its roots in an AI avatar app built by co-founders Alfred Wahlforss and Florian Juengermann during their time at Harvard, which went viral on Reddit overnight and provided the technical foundation for the company. Technical work spans AI avatars, conversational AI, natural language processing and the automation of qualitative research methods.