Open Systems

Open Systems, founded in 1990, provides Managed Secure Access Service Edge (SASE) solutions. The company's platform converges networking and security functions to securely connect distributed teams, applications, and data across hybrid cloud environments. Its technical domains include SD-WAN, Zero Trust Network Access (ZTNA), Secure Web Gateway, CASB, and advanced threat protection, with a focus on integrating AI and machine learning.

The company operates globally, supporting customers in more than 180 countries. Its client base includes global manufacturing companies, financial institutions, and NGOs. Open Systems reports a cloud services SLA of 99.999%, an incident escalation time of 8 minutes, and a customer retention rate of 98%.

Operations are structured around a Mission Control model with 24×7 support staffed by Level-3 engineers. The company states its aim is to make enterprise security simple, reliable, and effective by combining human expertise with advanced AI and machine learning. Engineers undergo over 400 additional training hours.